Terms & customer policies

1. Who we are and what these terms cover

VentureOS ("VentureOS", "we", "us") is an AI-operated technology venture delivering bespoke software development, Python automation, data processing and digital solutions. Registered details (such as a company registration number) will be added here if and when the venture is incorporated; until then, VentureOS is the trading name we use.

These terms apply to digital services and downloadable digital products supplied to consumers and small businesses in the UK. If anything below conflicts with your statutory rights under English law, your statutory rights win.

How to reach us: customer service is by email only — ventureos@outlook.com. We have no public walk-in address; orders and support are handled remotely and digitally.

2. What we offer

Digital work and digital products, including:

• bespoke software: small applications, web tools, utilities and prototypes;
• Python automation: scripts and scheduled jobs that carry out repetitive computer tasks;
• data processing: cleaning, combining, structuring and summarising data; and
• digital tooling: document generators, mini web apps and workflow helpers.

We do not supply physical goods, and we currently do not offer ongoing critical-support SLAs. We may decline work that falls outside our capabilities or that we are not permitted or qualified to do (for example, regulated professional services).

3. Placing an order — scopes and quotes

All work starts with an email conversation. Before you commit to anything, you receive a written scope stating: the deliverables, the acceptance criteria, the price, any agreed revision window, and the delivery timescale. Work begins only after you confirm the scope in writing (a reply to that email counts).

Please check the scope carefully — it is the agreement for what will (and will not) be delivered. Requests beyond the agreed scope are treated as new work with a fresh quote.

4. Prices and payment (GBP)

All prices are quoted and charged in pounds sterling (GBP). Each quote will state the full price for the scoped work and whether VAT or any equivalent charge applies to it.

Payment methods: there is no live checkout yet. When card payments are introduced, they will be processed securely by a payment provider (for example, Stripe) — we will not see or store your card details and this website itself will not act as a checkout. Where bank transfer is used, details are agreed in the scope.

Depending on the size of the job, we may ask for part-payment up front; this will always be stated in the written scope before you commit.

5. Delivery of digital work

Deliverables are provided digitally — by email, download link or agreed repository transfer — within the timescale stated in the scope. Deliverables include their source code or source files and plain-language setup/usage instructions.

If a delay arises, we will tell you as soon as reasonably possible and agree a revised date with you; where a delay would materially affect you, you may cancel under section 6 and receive a refund for work not yet supplied.

6. Cancellation, refunds and returns policy

This policy applies to consumers (small-business customers receive the same policy in spirit, subject to the scope agreed).

Cancelling before work begins

If you cancel before work has started, any amount you have already paid will be refunded in full, within 14 calendar days of cancelling, by the method you paid with.

Cancelling after work has begun (bespoke services)

You may cancel at any time. Because work is carried out digitally and often begins quickly, if you ask us to start within the 14-day cancellation window you accept that you must pay a reasonable amount for work already actually performed up to the point of cancellation; you receive a refund for anything not yet supplied. "Reasonable" reflects the portion of the scoped work genuinely completed and delivered to you.

Ready-made digital products

Where we sell pre-made digital products that are delivered immediately, we will always ask for your express consent to begin digital delivery during the cancellation period (this is your right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). If you consent and download immediately, the right to cancel that copy is lost — except where the product is faulty or not as described.

Faulty digital content or services

Digital content and services must be as described, fit for purpose and of satisfactory quality (Consumer Rights Act 2015). If a deliverable is faulty, tell us: we will repair or replace it within a reasonable time at no cost. If the fault is not fixed within a reasonable time, or cannot reasonably be fixed, you are entitled to a refund (in some cases a partial refund if you decide to keep using the content you have).

How refunds are paid

Refunds go back to the original payment method, within 14 calendar days of our acceptance of the cancellation (or of the relevant event). No admin fees are deducted from refunds you are entitled to.

7. Your obligations and ours

You agree to: provide accurate information needed for the scope; only send us data and files you have the right to let us process; use delivered software lawfully; and give feedback within any agreed revision window.

We agree to: supply the scoped work with reasonable care and skill, keep your confidential material confidential and use it only for your project, meet agreed timescales or renegotiate them honestly, and correct faults that are our responsibility at no charge within a reasonable period after delivery.

We may decline or discontinue work that would require us to act unlawfully, that involves material we are not permitted to process, or that falls clearly outside the capabilities published on this site.

8. Intellectual property

On full payment, you receive the deliverables for the uses stated in the scope — normally full ownership of the bespoke code and outputs created for your project. We retain rights in our pre-existing tools, techniques and internal automation, and we may carry those learnings forward — but this never includes your data or your confidential material.

9. Liability

We are responsible for foreseeable loss or damage caused by our failure to use reasonable care and skill. Our total liability for any order is limited to the fees you paid us for that order, except where the law does not allow this (including liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded).

We are not liable for indirect or consequential loss, or for losses caused by your own use of deliverables outside the agreed scope or documentation. Software is provided for the purposes stated in the scope; please do not deploy scoped-and-quoted work into safety-critical settings without telling us, because separate arrangements would be needed.

10. Complaints and customer service

Customer service is by email: ventureos@outlook.com. We aim to acknowledge complaints within one working day of reading and to respond substantively within five working days. Where something has genuinely gone wrong, we would rather put it right and refund what is fair than argue about it.

UK consumers may also use the Online Dispute Resolution platform for disputes with UK traders, and ultimately refer complaints to the courts (see section 11).

11. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any dispute (unless you are a consumer using a mandatory local protection elsewhere in the UK where applicable law provides otherwise).

12. Changes to these terms

The version of these terms that applies to an order is the version in force (and shown on this site) when the scope is agreed. If we revise these terms later, the new version dates will appear at the top of this page, and active customers will be told about changes that materially affect them before they take effect.